Refund & Payment Authorization Policy

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Talk-WeListen LLC

Effective Date: November 20, 2025

Last Updated: November 20, 2025

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By proceeding to book a session with Talk-WeListen.com, you confirm that you are legally authorized to use the payment method provided and that you understand and agree to the terms below.

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1. Refund Policy

All purchases are final after seven (7) days from the date of purchase or after the session is completed, whichever occurs first.

• Requests received after the 7-day period or after a session has taken place are not eligible for a refund.

• If a package includes multiple sessions, the refund window applies to the initial purchase only, not to unused sessions.

 

2. Payment Responsibility

By completing a booking, you agree that:

• You are the cardholder or are otherwise fully authorized to use the payment method provided.

• You understand that Talk-WeListen.com may request verification if a dispute or claim of unauthorized use arises.

• Charges resulting from unauthorized use of another person’s payment method remain the responsibility of the purchaser and/or the payment method owner to resolve directly.

 

3. Session Length & Safety Protocol

Our services are non-clinical and not a substitute for therapy, diagnosis, or medical treatment. To promote wellbeing and prevent over-dependence:

• Sessions are limited to one (1) session at a time.

• A standard session is up to 60 minutes.

• An additional up to 45 minutes may be approved by the mediator based on the nature of the conversation and the user’s well-being.

• Extended or back-to-back session requests may be denied to protect the user.

 

4. Mental-Health Concerns & Reporting Obligations

If, during a session or through written communication, a user:

• expresses thoughts of self-harm, harm to others, or suicidal ideation, or

• displays signs of acute emotional distress,

Talk-WeListen.com may:

• provide referral information for licensed mental-health professionals or crisis resources,

• decline or suspend future bookings at our discretion, and

• report threats of self-harm or harm to others to local law enforcement or emergency services, as required for the safety of the user and the public.

 

5. Discretion to Decline Service

Talk-WeListen.com reserves the right to:

• refuse or discontinue service to any individual whose needs exceed the scope of our non-clinical support,

• cancel future bookings if safety concerns arise, and

• enforce session limits to maintain appropriate use of our services.

 

6. Acceptance of Terms

By clicking “Continue,” “Book Now,” or any similar action to schedule a session, you agree that you:

• have read, understood, and accepted this Refund & Payment Authorization Policy,

• are authorized to use the payment method provided,

• understand our safety limitations, referral protocol, and reporting obligations, and

• consent to these terms as a condition of using Talk-WeListen.com

 

Contact Us

For questions about these Terms and Conditions or your purchase, please contact us at:
contact@talk-welisten.com

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Talk-WeListen, LLC
Where connection begins with conversation.